Long time followers of this blog will know that I have been a huge fan of Evernote, so much so that at one point it was my goto tool for everything. I stored my task list in it, clipped articles to it to read later, I stored photos of receipts in it, I even forwarded voicemail and newsletters to it.
As of today though that’s all changing.
Earlier this year there was a blog post by Jason Kincaid where he called out Evernote on their product and it generated enough of a buzz that Evernote CEO Phil Libin acknowledged it.
In that post he mentioned that they had improved the stability of the product and were going to be working to improve all of the clients. Unfortunately for me, I haven’t had that experience. In fact, tonight I was presented this:
That’s right, you’re seeing a notebook that says it has two notes in it but the display shows that they are none to show. I triple checked that I didn’t have a filter going and verified that the notes exist in both the web and Android clients.
Did I open a trouble ticket? Nope, and I’ll be upfront as to why. In every case I have opened a ticket the resolution has always been the same – remove the software and install it again. The last time I had an issue not only was this the instruction of tech support but they also directed me to install a beta version of the software with no clear, “this will resolve your issue,” explanation.
When you couple that with the issues I’ve recently had with being unable to remove tags from the Windows client (not see in the Android versions) and an issue where the sync setting on my phone kept turning off – I’ve had enough.
So today I decided to cancel my premium subscription (I was a subscriber for over two years) and move to OneNote.
I know that some will see this as a radical move but when you can’t trust a product for something that’s supposed to be a core function it’s time to change.
I’ve been using OneNote for about six months at work and have not had a single hiccup to date – hopefully it will hold up just as well with everything else I’ll be throwing at it.